Refund policy

At IBI KSA, we take pride in the quality of our timepieces. If you are not entirely satisfied with your purchase, we are here to help.

1. Return Window

We offer a 24-hour return request window. You have exactly 24 hours from the time the order is marked as "Delivered" by the courier to initiate a return or report a fault.

  • Change of Mind: If you don’t like the product upon arrival.

  • Defective/Faulty: If the watch arrives with any mechanical or physical faults.

2. Conditions for Return

To be eligible for a return, your item must meet the following criteria:

  • The watch must be unworn and unused.

  • It must be in the original packaging (box, tags, and protective films intact).

  • The request must be submitted within the 24-hour delivery window.

3. Non-Returnable Items

Items that show signs of wear, resized straps, or damage caused by the customer after delivery cannot be returned.

4. How to Initiate a Return

To start a return, you must contact us immediately via one of the following channels:

Please include your Order Number and Photos/Videos of the product (especially if reporting a fault) in your message.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approved Refunds: The amount will be processed back to your original payment method or provided as store credit (depending on your preference).

  • Shipping Costs: Please note that original shipping charges are non-refundable, and the customer may be responsible for return shipping fees unless the item was delivered faulty.

6. 2-Year Warranty

While the return window for a "change of mind" is 24 hours, remember that all our premium watches come with a 2-Year Warranty covering internal mechanical defects. If your watch stops working after the initial 24 hours, please contact our support team for warranty assistance.